Privacy Policy

Who we are

CK Plumbing and Heating Cornwall ("we", "us", "our") provides plumbing and heating services. We are the data controller for the personal information described in this policy.

If you have any questions about this policy or how we handle your data, contact us using the details above.

What information we collect

Depending on how you interact with us — via our website, phone, email, or in person for a job — we may collect:

• Contact details: name, address, phone number, email address
• Job details: description of the work required, property access notes, appointment history, before/after photos of work carried out
• Payment information: we do not store your full card details. Payments are processed by Stripe — see their privacy policy for how they handle your data
• Website usage data: IP address, browser type, pages visited, collected automatically via Google Analytics if you use our website
• Enquiry/quote form data: whatever you submit when requesting a quote or callback

We do not collect any special category data (health, religion, ethnicity, etc.) unless you volunteer it, and we have no use for it if you do.

How we use your information

We process your personal data to:

• Provide quotes and carry out plumbing/heating work you've requested
• Manage bookings, appointments, and job scheduling
• Take payment and manage invoicing
• Respond to enquiries and provide customer support
• Meet legal obligations (e.g. Gas Safe records, warranty documentation, tax records)
• Send you service reminders (e.g. boiler service due) — only if you've agreed to this
• Improve our website, where analytics are used

Our legal basis for processing

Under UK GDPR, we rely on:

• Contract — to provide the plumbing services you've asked for and manage payment
• Legal obligation — to keep records required by law (e.g. Gas Safe registration records, tax/accounting records)
• Legitimate interests — to run and improve our business, respond to enquiries, and maintain job/customer history for future reference
• Consent — for marketing communications (service reminders, offers) — you can withdraw this at any time

Who we share your information with

We may share your data with:

• Payment processors (e.g. Stripe to take payment
• Booking/CRM software (to manage jobs and scheduling
• Accounting software (e.g. for invoicing and tax records
• Subcontractors or suppliers, where necessary to complete a job
• Regulatory bodies (e.g. Gas Safe Register), where required
• Government or law enforcement, where required by law

We do not sell your personal data, and we do not share it with third parties for marketing purposes.

How long we keep your information

• Job and customer records: kept for 7 years to support warranty claims, future work, and legal/tax obligations
• Gas Safe and safety-related records: kept for the period required by law/regulation
• Marketing consent: kept until you withdraw consent or unsubscribe
• Website analytics data: retained per Google Analytics tooling 's default retention settings

Cookies

Our website uses cookies to [e.g. remember your preferences / understand site usage via Google Analytics]. You can control or disable cookies through your browser settings.

Your rights

Under UK GDPR, you have the right to:

• Ask what personal data we hold about you and get a copy of it
• Ask us to correct inaccurate data
• Ask us to delete your data (subject to legal retention requirements — e.g. we may need to keep safety records regardless)
• Object to or restrict certain processing
• Withdraw consent for marketing at any time
• Request your data in a portable format

To exercise any of these rights, contact us at: ckinstallationsteam@outlook.com.

Keeping your information secure

We take reasonable technical and organisational steps to protect your personal data, but no method of storage or transmission is 100% secure.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version.